Refund and Returns Policy
Returns & Refunds
We want you to be happy with your purchase from Cotton Sun Textile. If you change your mind or experience a problem with your order, please contact us so that we can assist you.
Changing Your Mind
For most goods purchased online, UK consumers generally have the right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions.
After notifying us of your decision to cancel, you normally have a further 14 days to return the goods.
Products should be returned in good condition and, where reasonably possible, in their original packaging.
Your statutory rights are not affected.
Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Not as described
- Different from the item you ordered
please contact us as soon as possible.
We may ask you to provide photographs of the item and packaging to help us investigate the issue.
Hygiene and Sealed Products
Certain sealed goods may have different cancellation rights after they have been unsealed where returning them would not be suitable for health protection or hygiene reasons.
Where such an exception applies to a particular product, we will make this clear where appropriate.
How to Request a Return
Please contact us and provide:
Order number
Name
Product being returned
Reason for return
We will then provide the appropriate return instructions.
Do not simply state that all opened bedding is non-returnable. Whether the statutory hygiene exception applies depends on the nature of the goods and circumstances.
Refunds
Where a refund is due, it will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
Any deductions or return-delivery costs will be handled in accordance with applicable UK consumer law.
Contact
Cotton Sun Textile
NK HOME FURNISHINGS LTD
4 Sautridge Close
Manchester, United Kingdom
M24 2UB
Telephone: +44 7849 443968